Where Is MYOB Advanced?

 

The MYOB Advanced suite is hosted on Amazon Web Services (AWS). MYOB has made a strategic choice to operate MYOB Advanced on the world’s leading cloud IT infrastructure provider who provides a high performing, robust and secure application set to make clients’ business life easier.

 

 

Why Is MYOB Using Amazon Web Services?

 

In deciding how to provide the highest quality service to our clients, MYOB evaluated several options for hosting of Advanced including; in-house and external provider options and chose Amazon Web Services (AWS) for hosting MYOB Advanced. AWS are globally acknowledged leaders in Cloud IT infrastructure services and bring the expertise, investment and solid track-record for users of MYOB Advanced allowing MYOB to focus its efforts in its area of core strength – producing business software.

 

AWS provides highly reliable and scalable infrastructure to support computing power, database management, load balancing, data storage, backup and other related services. They have established data centres around the globe including Australia, the US, Europe, Brazil, Singapore and Japan and within those locations multiple physical locations for full redundancy.

 

In addition there is a rich and vibrant ecosystem of 3rd party tools and value-added services for managing AWS deployments that MYOB can also use to ensure that MYOB Advanced is a reliable and robust service that our clients can depend on to run their business.

 

 

Where Is MYOB Advanced Physically Hosted?

 

MYOB Advanced is hosted in the AWS Sydney Datacentre which has been in operation since 2012. The Sydney datacentre is the eighth global datacentre and is based on the successful design of other datacentres that stretches back to 2008. For our clients in New Zealand and Australia, this means that your data is regionally hosted and provides the fastest connection times and lowest response times compared to services hosted outside Australia such as the US or Europe.

 

 

How Does The Hosting Of MYOB Advanced Operate?

 

The hosting of MYOB Advanced is architected to maximise uptime and ensure that system performance is consistent irrespective of the number of clients and users utilising MYOB Advanced.

 

 

Infrastructure

 

MYOB Advanced utilises AWS services to ensure that a high redundancy, high availability infrastructure is in place for our clients. This is essential in being able to provide a service that can seamlessly cope with any number of potential infrastructure issues so that MYOB Advanced is available whenever you need it. We use AWS servers (EC2 and RDS) across multiple availability zones (AZ) within the Australian region.

 

Availability zones are isolated from each other by ensuring that each zone uses different providers and connections. This means that a problem with a utility provider would only affect a single zone leaving other zones to continue to operate thereby not impacting a client’s use of MYOB Advanced.

 

 

Application Servers

 

MYOB Advanced runs on a number of application servers which comprise of the latest high memory and high CPU technologies in a load balanced, multiple-availability zone configuration. Servers are configured such that requests are balanced across multiple servers within and across availability zones in the Australian AWS data centre. This balanced approach means that requests are evenly distributed across zones and servers to ensure a consistent system response time experience for all clients.

 

In addition should there be problems in one zone, AWS can automatically and transparently stop using that zone with no outage or downtime for our clients. The other advantage in using this approach is to be able to apply some system upgrades without any downtime for our clients by taking a zone temporarily offline, applying the upgrade then bringing it back online before upgrading the alternative zone.

 

 

Can My Backed Up Data Be Restored?

 

MYOB Advanced data is backed up at a whole-of-system level for use in the event of a major catastrophe. If clients wish to back-up their specific data, this can be achieved using the snapshot feature.

 

 

Can I Do My Own Backups?

 

Whilst MYOB Advanced is a highly redundant and secure service that guards against data loss, we understand that clients may feel even more secure keeping a copy of their MYOB Advanced data in a location of their choice. With MYOB Advanced you can “snapshot” your data and download it, then store wherever you choose.

 

Snapshots can be subsequently uploaded back into your MYOB Advanced database. In addition to snapshots, MYOB provides a full data export to Excel that allows clients to have a copy of their data in a nontechnical format.

 

 

What Plans Are In Place In The Event Of A System Disaster?

 

Should there be a complete failure or disaster in the AWS Sydney datacentre, MYOB can move hosting of the MYOB Advanced product to one of the other seven global AWS datacentres. Depending on the specifics of the disaster, it may be possible to resume operation with minimal data loss or in the worst case, restart from the last backup.

 

 

How Secure Is MYOB Advanced?

 

MYOB Advanced hosting has also been designed with security in mind to ensure that only authorised persons have access to the hosting service.

 

 

Physical Security

 

As the MYOB infrastructure is housed in the Amazon Web Services data centres, there physical access is highly secure. Amazon’s data centres are use state-of-the-art electronic surveillance and multi-factor access control systems. Data centres are staffed 24×7 by trained security guards and access is authorised strictly on a least privileged basis.

 

 

Network Security

 

Not only are your applications and data protected by highly secure AWS facilities and infrastructure, but they’re also protected by Amazon’s extensive network and security monitoring systems.

 

These systems provide basic but important security measures such as distributed denial of service (DDoS) protection and password brute-force detection on AWS Accounts. Access to the AWS infrastructure that MYOB Advanced utilises is secured by multi-factor authentication as well as being network IP address locked so that access is only possible Data Centre and Architecture from one of the MYOB offices. In combination, this level of security ensures that only authorised MYOB staff have access to managing the hosting infrastructure.